Client case studyManaged IT
Lotus Fiduciary Group: Integrated managed IT & cybersecurity
Services used
- Managed IT
- Cybersecurity
- Microsoft 365
- User support
ClientLotus Fiduciary Group
EngagementOngoing MSP engagement
TimelineOctober 2023–Present
Results & business impact
Exceptional
Quality of product or service, schedule, cost control, business relations, management of key personnel, reliability and overall performance
Very Good
Customer support
01 — The challenge
Lotus needed dependable day-to-day IT operations and coordinated cybersecurity support across users, endpoints and Microsoft 365.
02 — The solution
Pidoxa brings technology operations, security administration and user support together in an integrated monthly managed-services program.
03 — Key capabilities
What we run for Lotus
Managed IT operations
Monitoring, administration and vendor coordination.
Endpoint & cloud security
EDR and Microsoft 365 detection and response.
Microsoft 365 administration
User access, licensing and security configuration.
People & technical support
Awareness training, Bitwarden and senior escalation.
04 — In their words
“We’ve always had a great experience with the Pidoxa team - reliable, communicative, and the results have met or exceeded expectations every time.”
Stuart & Shaylee Holland, Owners, Lotus Fiduciary Group
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