Managed IT with One Point of Contact for Every Piece of Technology
Helpdesk support, device and network management, procurement and vendor relationships, delivered through one ongoing, contract-based relationship instead of a stack of providers.
Managing Vendors Shouldn’t Be Your Second Job
Most organizations end up with one provider for support, another for security, another for licensing and another for hardware. Every problem starts with working out who to call.
Managed IT replaces that with a single relationship. One team answers the ticket, manages the devices, handles the renewals and deals with the vendors, and it all sits on one predictable, contract-based bill.
Everything Your Team Needs to Stay Productive, Under One Roof
Six services, delivered together by the same team.
How Managed IT Works
Onboard and inventory
We inventory your devices, users, licenses and vendors, and bring them under monitoring, so every technician who touches a ticket has the history in front of them.
Support and maintain
Tickets are handled through a single queue while patching and monitoring run in the background, so most problems are fixed before they reach your team.
Review and plan
Renewals, seat counts and equipment purchases are tracked and handled for you, so they’re planned rather than urgent.
What Changes When IT Is Managed
- ✔A single point of contact and predictable, contract-based billing for your entire IT footprint.
- ✔Proactive monitoring and patching that reduce downtime before it affects your business.
- ✔Staff changes, license renewals and equipment purchases handled quickly and consistently.
- ✔A stable base for the web, marketing and custom-development work Pidoxa delivers alongside it.
Is Managed IT Right for You?
- ✔Want one team responsible for support, devices, licensing and vendors.
- ✔Are tired of juggling separate providers for support, security and hardware.
- ✔Need reliable onboarding and offboarding for staff and their access.
- ✔Want predictable, contract-based billing for IT.
- ✖Already have a fully staffed, in-house IT department covering everything.
- ✖Only need occasional one-off help rather than an ongoing relationship.
- ✖Prefer to manage every vendor relationship yourself.
FAQs About Managed IT
Didn’t find your question? A real person reads every inquiry.
What does the helpdesk cover?
End-user issues, server and workstation troubleshooting and network problems, handled through a ticket queue with remote access and full asset history available to the technician.
Can you manage our Microsoft 365 licensing?
Yes. We handle Microsoft 365 and Azure licensing through our reseller relationship, including seat counts, renewals and license-tier changes.
Do you support Google Workspace as well as Microsoft 365?
Yes. We are equipped to manage both, along with user identity and device policy through JumpCloud, Active Directory and Azure Entra.
How do onboarding and offboarding work?
We create and manage user accounts, groups and device policy centrally, so new staff are set up consistently and access can be revoked immediately when someone leaves.
What if we need something built or connected?
Managed clients can engage our Custom Development and Integrations & APIs teams for anything beyond standard support.
One Team, One Number, Every Piece of Technology
You shouldn’t have to work out who to call when something breaks.
We handle support, monitoring, licensing and vendors as one managed service, on one contract.
Tell us about your environment and we’ll come back with questions, not a brochure.
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